Writing Business Letters Northern Bearings Ltd. 3 Dorchester Place 9400 Patriot Boulevard Ville de Brossard, QC H3H 2C2 October 14, 2005 Mr. A. Ryder, Manager Hodge Vehicle Fabricators 12 Mountain Drive Cambridge, VT USA 05464 Dear Mr. Ryder, Due to an error in our inventory control software system, we have short-shipped your last order (your P.O. 6124 dated Oct. 3rd) by six Super-B's (our product code 525C). However, I am assured by our Shipping Department that the missing items are on hand and will be delivered to you by next Tuesday. Consequently, we have not adjusted our invoice. Please accept our apology for this inconvenience. Yours sincerely, William Strongarm, New England Sales Manager